Cisco Small Business Pro - Default Chapter; Table of Contents

Cisco Smart CallConnector
Operator
Table of Contents
1. PREFACE ...................................................................................................................................................... 1-1
PURPOSE .................................................................................................................................................................. 1-2
AUDIENCE ................................................................................................................................................................. 1-2
ORGANIZATION .......................................................................................................................................................... 1-3
RELATED DOCUMENTS ................................................................................................................................................. 1-4
REQUIRED TELEPHONE SYSTEMS .................................................................................................................................... 1-4
SUPPORTED WINDOWS PLATFORMS ............................................................................................................................... 1-4
CONVENTIONS ........................................................................................................................................................... 1-5
Conventions Used .............................................................................................................................................. 1-5
TERMINOLOGY ........................................................................................................................................................... 1-6
Using the Mouse ................................................................................................................................................ 1-7
OBTAINING DOCUMENTS ............................................................................................................................................. 1-8
Cisco.com ........................................................................................................................................................... 1-8
Documentation DVD .......................................................................................................................................... 1-8
Ordering Documentation ................................................................................................................................... 1-9
DOCUMENTATION FEEDBACK ........................................................................................................................................ 1-9
CISCO PRODUCT SECURITY OVERVIEW .......................................................................................................................... 1-10
REPORTING SECURITY PROBLEMS IN CISCO PRODUCTS ..................................................................................................... 1-10
OBTAINING TECHNICAL ASSISTANCE ............................................................................................................................. 1-11
CISCO TECHNICAL SUPPORT WEBSITE ........................................................................................................................... 1-11
SUBMITTING A SERVICE REQUEST ................................................................................................................................. 1-12
DEFINITION OF SERVICE REQUEST SEVERITY ................................................................................................................... 1-12
OBTAINING ADDITIONAL PUBLICATIONS INFORMATION .................................................................................................... 1-13
2. CALLCONNECTOR OPERATOR OVERVIEW .................................................................................................... 2-1
CALLCONNECTOR OPERATOR OVERVIEW ......................................................................................................................... 2-2
CALLCONNECTOR OPERATOR DEPLOYMENT OPTIONS ........................................................................................................ 2-3
CallConnector Standalone Operator .................................................................................................................. 2-3
CallConnector Operator Backup ........................................................................................................................ 2-5
CallConnector Server-Based Operator ............................................................................................................... 2-6
CALLCONNECTOR OPERATOR APPLICATION WINDOWS ...................................................................................................... 2-7
Call Control Window .......................................................................................................................................... 2-8
Call Queue Overview .......................................................................................................................................... 2-9
Directory Overview .......................................................................................................................................... 2-11
Action Bar ........................................................................................................................................................ 2-13
Telephone Status Overview ............................................................................................................................. 2-14
USING MOUSE AND KEYBOARD ................................................................................................................................... 2-15
DRAG AND DROP ...................................................................................................................................................... 2-16
CUSTOMIZING THE GUI ............................................................................................................................................. 2-17