Introduction
User Guide 1-11
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts,
Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco
Technical Support Website on Cisco.com features extensive online support resources. In
addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you
do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting
and resolving technical issues with Cisco products and technologies. The website is available 24
hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and
password. If you have a valid service contract but do not have a user ID or password, you can
register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before
submitting a web or phone request for service. You can access the CPI tool from the Cisco
Technical Support Website by clicking the Tools & Resources link under Documentation &
Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or
click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three
search options: by product ID or model name; by tree view; or for certain products, by copying
and pasting show command output. Search results show an illustration of your product with the
serial number label location highlighted. Locate the serial number label on your product and
record the information before placing a service call.
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