Chapter 8 Taking Actions
8-2 CallConnector Operator
Action Bar Overview
The CallConnector Operator Action Bar consists of four tabs:
• Actions
• Availability
• Group/Department
• Notes
The Action Bar provides access to the communication services that are available for the selected
contact in the directory. These communication services include the following:
• Ability to make, transfer or conference calls to the multiple contact numbers configured
for the selected contact in the directory.
• View the selected contact’s work associates including their manager, assistant and
backup person as well as all the members of their department/group.
• Availability to make/send calls to the contact’s associates.
• Availability to make/send calls to an available member of their group/department.
• Send a brief message to the selected contact using one of the several message transport
options including Email and SMS Message.
• Allows the operator to change the contact’s call forward settings.
• Allows the operator to change the contact’s presence settings – availability, location and
away message.
Actions Section
The Actions tab displays the actions available for a directory contact. These actions enable the
following services:
• Transfer, conference or place a call to one of the selected contact’s multiple
phone numbers.
• Send a call to the contact’s mobile number, home number or alternate number.
• Leave a voice mail message or transfer a call to the contact’s voice mail box.
• Send the selected contact an email or a text message.
Availability Section
The Availability tab permits you to check the presence status of the selected contact. It provides
access to the following features:
• View and update the contacts presence status including availability, location and
away message.
• Change the employee’s preferred number setting.
• Change the call forward settings for the employee.
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