Chapter 6 Monitoring Queued Calls
5-8 CallConnector Operator
Incoming Call Notification
The CallConnector Operator can display a popup window with the incoming caller information.
The call can be answered or sent to do-not-disturb routing from this window.
Figure 5-4 Incoming Call Notification Window
The Call Notification window displays the following information:
• Queue Greeting/Called Number: The top line displays the greeting text for the call queue.
If the call was to a direct number, then the called number is displayed.
• Caller Information: The caller number and name if available is displayed.
• Answer Button: Allows the incoming call to be answered.
• Do-Not-Disturb: The incoming call is redirected to the call-forward no answer number of
the ringing number.
The presentation of the Incoming Call Notification Window can be enabled or disabled from the
Preference options – see chapter on Setting Preferences.
Call Control Toolbar
Figure 5-5 Call Control Toolbar
The Call Control toolbar and the related right-click menu provide access to the main call control
features of the CallConnector Operator application.
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