Cisco Small Business Pro - Queues for Operator and Backup

Monitoring Queued Calls
User Guide 6-39
Queues for Operator and Backup
Button 1: 4300 (dual)  Operator Personal
Number
Button 2: 4301 (octal)
Button 3: 4302 (octal)  Main Number Calls
Button 4: 4304 (octal)
Button 5: not configured
Button 6: 4306 (octal)
Button 7: 4307 (octal)  Customer Service Calls
Button 8: 4308 (octal)
Primary Operator
Button 1: 4310 (dual)  Operator Personal
Button 2: 4311 (dual) Number
Button 3: 4312 (octal)
Button 4: 4313 (octal) Main Number Calls
Button 5: 4314 (octal)
Button 6: 4315 (octal)
Button 7: 4316 (octal)  Customer Service Calls
Button 8: 4317 (octal)
Backup Operator
Figure 6-2 Example Queue Configuration for Operator and Backup
The example queue configuration above shows the IP phone directory numbers for two
operators: the primary operator and the backup attendant. The first directory number from the
primary operator phone and the first two directory numbers from the backup operator phone
serve as the operators’ personal numbers. Each operator assigns three octal directory numbers
to receive main number calls. These six directory numbers should be added to the Main Number
call queue and have the capacity of receiving forty eight calls in total. The example configuration
routes the Customer Service calls to the last three directory numbers of each operator IP phone.
Therefore, six lines with the total of forty eight calls are configured to receive Customer Service
calls.