Chapter 4 Getting Started
4-8 CallConnector Operator
Making Yourself Available/Unavailable
Figure 4-4 Call Queue Status
To start receiving incoming calls and monitoring the call status, the operator should change their
presence status to “Available” and change the Call Queues status to “Take Call”. This allows the
operator to log in to the hunt group queues and receive incoming calls.
Before logging out and exiting the application, the operator can change the status to
“Unavailable” and logs out of the hunt group queues. The Call Queues window will automatically
forward incoming calls to the Night Routing Number.
If the operator had selected the “Sync Operator Status with Presence Server”, when they change
the presence status, the Call Queues status will be changed as follows:
Presence Status Call Queue Status Description
Available Take Call The CallConnector Operator logs into the hunt
group call queue and begins receiving incoming
calls.
Away Set Unavailable The CallConnector Operator logs out of the hunt
group call queue and forwards incoming calls to the
Night Routing Number.
Busy Make Busy The CallConnector Operator logs out of the hunt
group call queue and forwards incoming calls to the
Busy Routing Number.
Unavailable Set Unavailable The CallConnector Operator logs out of the hunt
group call queue and forwards incoming calls to the
Night Routing Number.
Table 4-5 Call Queue Status
For more information, please see the chapter on Monitoring Queued Calls.
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