Installation and Configuration
User Guide 3-3
Pre-Requisites for Installation
As a part of the CallConnector Operator installation, you need to have certain PC network
connectivity and configuration information. These include:
Admin or Power User Account on Installation PC: The installation program and the
CallConnector Operator require access to Windows registry and installation of services. These
changes can only be performed with an account with administrator or power user rights to the
personal computer.
Internet Access to the Software Download Site: The installation files can be downloaded from
the Cisco software download site. You will need an account to login to the site.
IP Connectivity to the Operator’s Cisco Router: The CallConnector Operator or Server PC
needs to connect to the Cisco router providing the telephone service. You will need the router IP
address.
Executive-Level Telnet Account: After the installation, the CallConnector configuration program
connects to the Cisco router to download the router phone configuration information and if
necessary make changes. It uses the Telnet and HTTP access to the Router.
Configuration of Required Operator Features on the Cisco Router: The Cisco Router need to
have certain features/services configured to provide an effective operator service. See section
below on Router Configuration for the CallConnector Operator.
PAK ID: This is a number sent with the purchase of the CallConnector Operator. It is used
together with information from your personal computer to register and activate the license from
the Cisco Software License site.
Internet Access the CallConnector License Server: The CallConnector Operator application
requires the license to be registered.
Additional Requirements for Server-Based Mode Installation
IP connectivity to the CallConnector Server in the network configurations that you will be using
the CallConnector Operator. You should be able to access the CallConnector Server from your
personal computer.
Server PC IP-Address: You will need to get the IP address of the CallConnector Operator
Server from your system administrator or service provider.
Login User Name and Password: Your operator login name and password are required to log in
to the CallConnector Server. The password is case sensitive.
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