Chapter 6 Monitoring Queued Calls
6-48 CallConnector Operator
Feature Description
Connect Selecting the option will reconnect you to the held, parked or
transferred calls in the monitored call queues.
Clear
Telephone
Status
Remove all current calls on the selected directory number.
The status of the selected line will be changed to Idle after
being reset.
Table 6-9 Transferred, Held and Parked Call Queue Options
For the hunt group queues, the following options are available:
Feature Description
Log In This feature is available when the operator is logged out in
order to allow them to log in a hunt group.
Log Out This feature is available when the operator is logged in to
allow them to log out of a hunt group.
Clear
Telephone
Status
Remove all current calls on the selected directory number.
The status of the selected line will be changed to Idle after
being reset.
Refresh Hunt
DN Status
Reload the login/logout status of the selected line.
Connect Selecting this option will connect to the ringing calls.
Table 6-10 Hunt Group Queue Options
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