Cisco Small Business Pro - Page 170

Taking Actions
Operator User Guide 8-17
You can change the location of a group member in the Directory
window.
Telephone Status The telephone status of the group member. The value of this
field can be:
• The line is idle and ready to receive phone calls.
• The line has been selected and is receiving the dial-
tone.
• There is an incoming call to this line.
• The number the contact is calling is ringing.
• The phone line is busy.
• The line has a call connected to another party.
• The line has a call on hold.
• All incoming calls to this phone line will be
forwarded to a pre-defined number.
You can change the telephone status of a group member in the
Directory window.
Group Members Each entry displays the name of a group member. You can
change the display name of a group member in the Directory
window.
Away Message If a group member specifies an away message, it will be visible
to all members in the group. You can change the away message
of a group member in the Directory window.
The available options for communicating with group members are:
Field Description
Call Available
Make a call to the first available member in the
department/group.
Pickup Available
Pickup a call from the first available member in the
department/group.
Call Make a call to the selected group member.
Pickup Pickup a call from the selected group member.