Chapter 2 Overview
2-10 CallConnector Operator
The Call Queue window supports the following features:
Multiple Queues The system administrator can configure multiple incoming call queues for
the CallConnector operators. These are in addition to the pre-defined
Held, Parked and Transferred call queues.
Customized Queue For each queue, the administrator can specify the priority
Properties level, timeout values, greeting text and the busy/unavailable routing.
Customizable View Operators can customize the information fields to hide or display and
change the position and size of the fields in the Call Queues window.
Progress Bar Display A progress bar displays the duration of the calls in the queues. Icons
change to indicate timed-out condition.
Next Call The longest waiting highest priority call can be answered from the
incoming call queues by a single button or key press.
Answer Specific Call The operator can answer a specific call from the list of calls in the call
queues.
Recall Parked, The recall feature pickups and connects to the highest priority
Transferred Calls longest waiting timed-out call from the Parked and Transferred queues.
Busy and Unavailable The operator queue directory numbers are logged in or
Routing forwarded based on the attendant’s availability status.
Drag and Drop Allows the operator to drag and drop calls to answer or transfer.
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