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Citizen CL-E720DT User Manual

Citizen CL-E720DT
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Chapter 4 Troubleshooting
4-1. Error Message and Corrective Actions
4-3 CL-E720DT
4-1. Error Message and Corrective Actions
When an error occurs, the error condition will be displayed on the operation panel. The LED
flashes in red and the LCD shows the error contents.
In case of an error, the printer enters off line except for the following errors.
• LCD: Alarm Head Hot
• LCD: Alarm Cutter Hot
• LCD: Alarm Head Check
Causes/Corrective Actions LED LCD
Head temperature - high temperature abnormality
Printing stops temporarily.
Wait until the “SA Head” gets cool.
Flashing in red Alarm
Head Hot
Head temperature - low temperature abnormality
• Printing is impossible.
Start printing after the “SA Head” becomes warm.
Flashing in red Error
Head Cold
PF motor temperature abnormality
• Printing is impossible.
Wait until the “SA PF Motor” gets cool.
Flashing in red Error
PFMotor Hot
Cutter motor temperature abnormality (Option)
Cutting action stops temporarily.
Wait until the cutter motor gets cool.
Flashing in red Alarm
Cutter Hot
Head open
Close the head.
Flashing in red Error
Head Open
Paper end
• Add media.
Flashing in red Error
Paper End
Paper out (paper position undetectable) - defective
paper loading
Incorrect positioning of the sensors:
Adjust the sensor position correctly to label media and
the black mark of tag media.
Incorrect setting of “Media Sensor” submenu:
Match the setting (See Through, Reflect, None) with
media to be used.
Incorrect sensor adjustment against media to be
used:
Enter sensor adjustment mode by turning ON while
pressing and holding [MENU], [FEED] ( ) and
[STOP] (
) keys. Then perform sensor adjustment.
For details, refer to “2-3-3(3) How to change the
settings in Factory mode” in Chapter 2.
Flashing in red Error
Paper Load
Paper jam
Remove the jammed media.
Flashing in red Error
Paper Jam

Table of Contents

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Citizen CL-E720DT Specifications

General IconGeneral
ColorNo
Print technologyDirect thermal
Maximum resolution203 x 203 DPI
Maximum print height- mm
Maximum printing width104 mm
DisplayLCD
Product colorBlack
Wi-Fi-
Ethernet LANYes
USB 2.0 ports quantity1
Connectivity technologyWired
Flash memory16 MB
Windows operating systems supportedWindows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Media thickness0.0635 - 0.254 mm
Maximum roll diameter200 mm
LED indicatorsStatus
Power consumption (standby)2.9 W
Power consumption (printing)72 W
Harmonized System (HS) code84433210
Weight and Dimensions IconWeight and Dimensions
Depth458 mm
Width250 mm
Height261 mm
Weight10200 g

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