Chapter 5: Maintenance and troubleshooting
98-129217-D Status signalling 132
01500 to
01509
SIM card missing No SIM card is detected in the
SIM slot.
Insert SIM card.
If the SIM card is already
inserted, try removing and
reinserting it.
01600 to
01609
SOS calls only The SIM card is not accepted
by the network. Only
emergency calls are allowed.
Enter the PIN and wait for
network approval. If the
problem persists, contact your
Airtime Provider.
01700 to
01709
Registration for
voice failed
The
SAILOR 150 FleetBroadband
has not yet been allowed to
register for voice services
(Circuit-Switched).
Restart the terminal.
If the problem persists, contact
your Airtime Provider.
01800 to
01809
Registration for
data failed
The
SAILOR 150 FleetBroadband
has not yet been allowed to
register for data services
(Packet-Switched).
Restart the terminal.
If the problem persists, contact
your Airtime Provider.
02000 to
02009
Satellite signal
weak
The signal from the satellite is
weak.
Check the line of sight to the
satellite.
Check in the web interface
under SETTINGS > Satellite
selection that you have
selected Auto, or a satellite
covering your current position.
02100 to
02109
Ciphering Off The network has turned
ciphering off.
Do not transmit data that
requires ciphering.
02200 to
02209
Ethernet data
session failed
Ethernet data session could
not be established.
See the call log for the cause of
the error. Refer to Viewing the
lists of calls and data sessions
on page 59.
If the problem persists, contact
your distributor.
02900 to
02909
Network failed
authentication
The
SAILOR 150 FleetBroadband
does not accept the network
as a valid BGAN network.
Restart the terminal.
If the problem persists, contact
your distributor.
ID Event Text Explanation Remedy
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