COBHAM SAILOR 150 - Page 145

Chapter 5: Maintenance and troubleshooting
98-129217-D Status signalling 137
08062 No connection to
network. Voice
Distress
unavailable.
The FleetBroadband terminal
has lost contact with the
satellite.
Wait until the system is
registered on the network
again.
08063 No connection to
Voice Distress
handset
The system is configured for
Voice Distress but there is no
connection between the
terminal and the Distress IP
handset.
or
The software in the IP Handset
is older than version 1.12.
Check:
Distress IP handset connected
correctly to the LAN (PoE)
interface.
Local number and password,
see Connecting and
configuring IP handsets on
page 88.
Correct local number selected
in Voice Distress page in web
interface.
SW version in IP Handset is
1.12 or newer.
08064 No connection to
FleetBroadband
Alarm Panel
The system is configured for
Voice Distress but there is no
connection between the
terminal and the SAILOR 3771
Alarm Panel.
Check that the alarm panel is
connected correctly to the
terminal. See the installation
manual for the Voice Distress
(Non-SOLAS) system.
08065 Voice Distress
Supplementary
Service (eMLPP)
subscription
failure
Voice Distress registration fails.
The service has not been
enabled on your SIM card.
Contact your service provider
and request that Voice Distress
is enabled in your SIM card.
08066 Voice Distress
Supplementary
Service (Call
Waiting)
subscription
failure
The FleetBroadband terminal
is not able to activate the Call
Waiting service in the network.
Check with your service
provider that the Call Waiting
service is commissioned.
0806E Voice Distress
is disabled
Voice Distress has been
disabled - the Voice Distress
service will not work.
The service can be enabled in
the web interface of the
FleetBroadband terminal.
08079 Multi-voice
control
connection error
Not possible to establish
connection to Multi-voice
server.
Check the Multi-voice APN in
the web interface under
Administration > Multi-voice
and compare with the Multi-
voice APN in your subscription.
0807C Multi-voice
register failed
Not possible to register on the
Multi-voice server.
Check that Multi-voice is
included in your subscription.
ID Event Text Explanation Remedy