HOW TO CONTACT THE COMAU SERVICE CENTER
59
Comau Robotics Product Instruction
5.
HOW TO CONTACT THE COMAU SERVICE
CENTER
– Main steps to be followed in the event of Robot malfunctioning or anomaly
– Assistance and maintenance interventions during warranty period
– Assistance and maintenance interventions outside warranty period
– Robot repackaging procedure and shipping to Comau for technical assistance
5.1 Main steps to be followed in the event of Robot
malfunctioning or anomaly
In case of Robot malfunctioning or anomaly, it is necessary to follow the following steps
in order:
– access the website https://edo.cloud/ and consult FAQs in the related section
(https://edo.cloud/faqs/);
– in the event that it has not been possible to solve the anomaly through the
directions in the FAQs:
–see par. 4.1 Signalling LEDs meanings on page 57 of this handbook;
– lastly, if the anomaly could not be resolved, a physical inspection on the Robot
will be necessary, to be carried out by the Comau technicians at a Comau
Centre
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