Comau Robotics Product Instruction
60
HOW TO CONTACT THE COMAU SERVICE CENTER
5.2 Assistance and maintenance interventions during
warranty period
In the case of Robot under the warranty, following analysis of the diagnostic data (as
indicated in the previous
par. 5.1) by the Comau Technicians:
– in the event that the damage or malfunction is attributable to a manufacturing
defect or lack of conformity
– the damaged component will be fully replaced
– in case further inspections are necessary to establish the extent and cause of the
damage or malfunction
– the damaged component must be sent to a Comau Centre for necessary
checks and inspections (see
Robot repackaging procedure and shipping to
Comau for technical assistance)
– the shipping and transport of the component are to be paid by the Customer
– in the event that the damage or malfunction cannot be attributable to a
manufacturing defect or lack of conformity (e.g. because of improper use,
damages, etc.)
– Comau will inform the Customer and propose an offer to repair or replace the
component.
5.3 Assistance and maintenance interventions outside
warranty period
In the case of Robot outside the warranty period, following analysis of the diagnostic
data (as indicated in the previous
par. 5.1) by its Technicians, Comau may propose:
– a repair or replacement offer, or
– to send a part or the whole S/N to a Comau Centre for further information.
Shipping costs are charged to the Customer.
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