Linea SWIR GigE Series Camera Troubleshooting
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Camera is functional, line rate is as expected, but image is black
• Verify the lens iris is open.
• Point the camera at a bright light source.
• Check the programmed exposure duration is not too short or set it to maximum. See Sensor
Control Category.
Using CamExpert set the camera to output its Internal Pattern Generator. This step is typically
done for any camera installation, to verify the camera and its software package. See Internal Test
Image Generator for information on using CamExpert to select internal patterns.
Other Problems or Issues
This section describes problems that do not fit any of the categories above. Typically, these are
issues found in the field under specific or unusual conditions.
Buffer Incomplete Error Message
Error Messages are generated when the logical acquisition frame buffer takes longer to fill (line rate
x frame buffer height) than the time set for the GigE Vision Host Control. Increase the “Image
Timeout” value as required.
Issues with Cognex VisionPro
When the Cognex VisionPro package is uninstalled, the Linea SWIR GigE becomes unavailable
within CamExpert due to the Cognex uninstaller removing GigE Vision components. This forces the
user to reinstall Camera Expert until Cognex resolved this issue.
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