Data I/O PSV7000 - If You Have Trouble; Collecting System Logs; Programmer Related Problems

■ If You Have Trouble ◘ Collecting System Logs
PSV7000 Operator’s Manual —77—
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If You Have Trouble
If programmer trouble occurs you should collect system log files.
Collecting System Logs
Collect Logs is a software utility within AH700 Software that collects
all log files from the Data I/O Automated Programming System. It
creates a ZIP file containing all the information that Data I/O trained
service technicians need to evaluate your machine status.
There are several ways to start the Collect Logs utility:
• If AH700 creates an error message on the monitor, it offers a Col-
lect Logs button.
• In AH700, navigate to the System window and click Collect
Logs.
• Click Windows Start button > [All Programs] > Dataio > Collect-
Logs.
Programmer Related Problems
When you experience a programmer related problem:
1. Force the error to re-appear by running a job, or performing the
same steps that led to the trouble.
2. Close all Data I/O software such as AH700, TaskLink/LumenX.
(Close AH700 the usual way: click Finish to stop a job, Exit the
Run Window, Exit the program.)
3. Start Collect PSV7000 Logs by clicking the
windows Start button > Dataio > CollectLogs.
4. (Optional) In Collect PSV7000 Logs, click Add Description.
5. In Collect PSV7000 Logs, click Collect and ZIP and save the ZIP
file to a desired folder.
6. To send to Data I/O Support,
6a. If your system doesn’t have Internet connection, copy the
ZIP file to a USB Flash Drive.
6b. At the machine or a PC with Internet connection, open a
browser and navigate to www.Dataio.com and click Tech-
nical Support.
6c. Fill out the support for form, click Browse to locate the ZIP
file.
6d. Click Submit.