11 • Troubleshooting | Dexcom G7 User Guide 105
Solution
App
Troubleshooting tips:
(It will take up to 5 minutes for any of these to work.)
l
Turn Bluetooth off. Then turn it back on and leave it on.
l
Keep your display device within 20 feet of the sensor with nothing between them,
including your body, walls, and water.
l
Keep your display device on the same side of your body as your sensor. Bluetooth
works best when the sensor and display device are in sight of each other.
l
Keep the app open. Don't swipe it closed.
l
Restart your phone and the app.
To help prevent:
l
Use recommended phone settings listed in the app at Profile > Phone Settings
l
Keep your phone battery charged to at least 20%
If Signal Loss continues for more than 30 minutes, contact technical support (in the
app, go to Profile > Contact).
Receiver
Troubleshooting tips:
(It will take up to 5 minutes for any of these to work.)
l
Keep the receiver within 20 feet of your sensor with nothing between them,
including your body, walls, and water
l
Keep the receiver and sensor on the same side of your body
l
Press a receiver button to wake it up and start a new connection attempt.
If Signal Loss continues for more than 30 minutes, contact technical support.
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