Page 242 Digi Support Services 90030500B
Customer Service
Purpose
Digi’s staff of customer service representatives can help you with the following:
• Software and documentation update requests
• Returned Merchandise Authorizations (RMAs)—if you need to return your Digi
product for repair.
How to Reach Customer Service
To reach Customer Service, do any of the following:
• Telephone (612) 912-3456
• Fax (612) 912-4959
• Send e-mail to cust_serv@dgii.com (Please include your telephone and fax
numbers.)
Return Procedures
Warranty Information
Digi products have a five-year parts and labor warranty, and Digi assumes responsible
for any defective parts, according to the limits specified in the warranty. However,
many problems are due to factors other than product defects. To save you time and
possibly additional cost, Digi asks that you first try to resolve difficulties by contact-
ing our technical support representatives at (612) 912-3456.
Return Procedure
To return your Digi product for repair:
• Obtain an RMA (Returned Merchandise Authorization) number from a Digi
customer service representative.
• Place the RMA number on the shipping carton, on or near the address label.
• Ship authorized returns to Digi International, 10000 West 76th Street, Eden
Prairie, MN 55344, USA.
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