90030500B Digi Support Services Page 243
Technical Support
Introduction
If you experience difficulty with a product, Digi has a staff of technical support
specialists to assist you.
Support Process
Follow this process to resolve the problem with Digi products:
• First, contact your Digi dealer or distributor. They provide first-level technical
support and have the training to help you with any installation questions or
difficulties you may have.
• If you still experience difficulties (after contacting first-level support), contact
Digi Support Services.
When You Call Technical Support
When you call to Technical Support, please call from a position where you can
operate your PortServer II and management terminal.
How to Contact Digi Technical Support
To reach Digi Technical Support:
• In USA: Telephone (612) 912-3456; Fax (612) 912-4958; E-mail
support@dgii.com
• In Europe: Telephone +49 221 920-5200; Fax +49 221 920-5210; E-mail
support@dgii.com
• In Asia: Telephone +65 732 1318; Fax +65 732 1312; E-mail
support@dgii.com
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