BASIC MAINTENANCE & TROUBLESHOOTING
EPT023558 Issue 1 February 2016 7-9
Labels do not stop at the correct position:
Poor print quality
Note: Calibration, adjustment or changing of parts on the printer, PCU or
applicator must be done by skilled personnel.
POSSIBLE CAUSE Action
Labels are slipping on the
platen roller
Clean all rollers thoroughly
Label-gap sensor requires
calibration
Calibrate sensor and labels
The peel roller is worn or
damaged
Replace or repair
The platen roller is worn Replace platen roller
Drive belts are worn or
damaged
Replace drive belts
A pulley is damaged or
loose
Replace or repair
The peel roller is not
mounted correctly
Adjust the position of the peel roller
Backfeed is used and the
label change direction when
the gap is in the label-gap
sensor.
Could happen when the
label is approx. 55mm long
and the backfeed is set to
approx. 19mm
Move the label-gap sensor in the print/
feed direction
POSSIBLE FAULT Action
The print head is dirty Clean the print head, use the cleaning
wipes for the printer
The platen roller is
damaged or dirty
Replace or clean the platen roller, use the
cleaning wipes for the printer
Incorrect label and ribbon
material
Check the label and ribbon material. Get
information from supplier. See Part 6.
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