A. TROUBLESHOOTING
1. Software Issues
Closing the software and reopening will reset these settings and solve the majority of software issues. It is
however necessary to adjust the camera settings (exposure, contrast, brightness, etc.) when conditions change.
2. No Start Detection
1) Be sure the receiver antennae remains in an upright position and has a clear line of site to the transceiver
worn by the Starter. 2) Adjust the transceiver position on the hand of the Starter. Do not position the
transceiver on the hip of the Starter or wear in a pocket. The body may attenuate (reduce) the signal. 3) Do not
try to send a signal through a crowd of people on the infield. Elevate the receiver if necessary. 4) Maintain a
fresh 9-volt battery in the transmitter. 5) If the unit is false triggering, the gain should be reduced. The gain
controls the sensitivity of the gun sensor from minimum (counter clockwise) to maximum (clockwise). 6) The
audio cable (from the receiver) should be plugged into the mic jack on the USB adaptor. 7) Be sure the volume
is turned up. The USB adaptor should be selected from the Device drop down menu within the Trigger tab. If
not listed, shut down Eagle Eye Pro and reopen the software. 8) The adaptor should be automatically detected
by the computer. If the adaptor is not listed, close and reopen the software.
3. No Camera Detection or Reduced Frame Rate
1) Check ALL data cable connections from the camera to the computer. 2) Be sure cable is not kinked, damaged
or pulled too tightly around corners, etc. 3) Be sure cable is not coiled too tightly as coiled cable may reduce or
eliminate frame rate. Be sure to loosely unwind long lengths of cable to assure adequate data transmission. 4)
Check that the camera is powered on and confirm green/red data lights on the computer Ethernet port. 5)
Always use the proper length of data cable. Data cable (cat5, cat6) has an effective range of up to 100 meters
without the use of an Ethernet switch (see page 18).
4. Poor Image Quality
1) Adjust camera lens and focus and 2) software exposure settings for the current lighting conditions (see page
17). Use the lowest exposure setting possible, however increase in small increments if image appears too dark.
3) Refer too cable issues in number 3 above.
5. Trouble Reading Hip Numbers
1) Refer to topics 3 and 4 above. 2) Adjust camera position as described on page 15.
B. UPDATES & MISC. INFO.
Pro customers should routinely visit the pages below to assure both the Pro software and user manual are up
to date. Additionally , customers and timing operators are encouraged to forward their email to
info@EagleEyeDV.com to be placed on our mailing list. All updates are communicate via email announcements.
1. Software Updates
http://www.eagleeyedv.com/SoftwareUpdates_s/615.htm
2. Manual Updates
http://www.eagleeyedv.com/ProManual_s/622.htm
3. Video Tutorials
http://www.eagleeyedv.com/Tutorials_s/624.htm
4. Software Installation on a Second Computer
It is possible to install second ‘read-only’ version of your Pro software on a second computer. You find
information on this process at the address listed in item 1. above.
IV. SUPPORT
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