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TROUBLESHOTINGS
The following table indicates the most frequent problems and their quick solutions.
Please, in case of any inconvenience, consult this table.
PROBLEM CAUSE ACCIÓN
The device does
not turn on.
It is no connected to the
electrical network
Connect the power supply
cable to the electrical
network
The power supply cable
is broken or cut
Change the power supply
cable
The plug is in bad
conditions
Changetheplug
The fuse is broken or
burnt.
Changethe fuse
The Device is
not detected, or
there are faults
in the capture or
assistance
display
The drivers are not
correctly installed
Check drivers
installation/Install drivers
VNGPlus is not
connected to a USBport
on board
You must connect it to a
USB onboard port
(mother). Wired ports do
not guarantee the proper
functioning of VNG Plus.
There aren't
image of (the)
eye (s) and test
cannot be
recorded.
The cameras are not
properly connected to
junction Box
Check for proper
connection of the (right /
left) cameras
The junction box is
unplugged
Connect the junction box
correctly
The software installed is Contact Technical Service
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