109 Installation and Service Guide
Troubleshooting
Startup
E-35A does not start up
and the Fiery
QuickTouch is black.
Possibly one of the following:
• The E-35A is powered off
• Power cable is not plugged into
the power connector on the E-35A
connector panel, or into the wall
power outlet
• The connector panel power switch
is in the OFF position
• Fiery QuickTouch cables are not
connected to the motherboard, the
Fiery QuickTouch, or both
• Faulty power cable
• Faulty power supply (power supply
may not be supplying power to the
motherboard)
• The CMOS jumper is not in the
default position
• Faulty motherboard (motherboard
power plane may not be supplying
power to components)
1 Recheck all cables and connections.
2 Make sure the connector panel power switch is in the
ON position (see page 50).
3 Listen for the power supply fan and feel for air at the
back of the unit where the power supply is located.
If air is not coming from the power supply fan, isolate a
possible faulty power cable as follows:
• Power on using a different power cable.
• Install a new or “known good” power supply.
4 Check the connector panel fan vent and feel for air
coming out of the back of the system.
If air is coming out of the power supply fan vent but is
not coming out of the connector panel fan vent, the
motherboard may be faulty. You may need to replace
the motherboard (see page 63).
Review the jumper section on page 75 and ensure that
the jumper is in the default position.
E-35A is getting power,
but the Fiery
QuickTouch is black.
• Fiery QuickTouch cables are not
connected to the motherboard, the
Fiery QuickTouch, or both
• Faulty LED cable
• Faulty Fiery QuickTouch display
module
1 Recheck all cables and connections.
2 Use a different power/LED cable.
3 If the problem persists and you have verified that the
power supply and motherboard are functioning
properly as described earlier, replace the Fiery
QuickTouch (see page 54).
Operation
E-35A system software
is not responding.
Possibly one of the following:
• The E-35A does not start due to
system corruption or the starting
process has timed out. The
approximate time period required
to start the E-35A is 10 minutes.
• The E-35A does not reach idle state
after 10 minutes.
• The E-35A system software is
updated and does not reach idle
state after 30 minutes.
Reboot the E-35A using one of the methods provided in
“Starting, shutting down, restarting, and rebooting” on
page 41.
If the E-35A does not start, restore the E-35A backup
image. You can access the restore options from Fiery
QuickTouch (see page 91) or WebTools (see page 91).
Table 5: E-35A error messages and conditions (Continued)
Symptom Possible cause Suggested action
To Next Page
Loading...
Need help?
General
