110 Installation and Service Guide
Troubleshooting
Fiery Ticker messages
Please check Fiery
Hardware.
Possibly one of the followings:
• Network port is physically
damaged.
• Network driver is disabled.
• Wrong system software has been
installed.
• Wrong BIOS chip is installed on the
motherboard.
1 If you installed the system software and this error
message displays on Fiery Ticker, reinstall the system
software using the correct system software media.
2 If the problem persists, ask the site administrator if the
BIOS chip has been swapped from different
motherboard. If so, replace the BIOS chip with the one
from the original motherboard.
3 If the problem persists, replace the motherboard (see
page 63).
No service dongle Motherboard replacement dongle is
not attached after you replace the
motherboard and attempt to transfer
options to the new motherboard.
Turn off the E-35A, attached the correct dongle, and
restart the option and BIOS transfer procedure (see
page 66).
Fiery Quick Touch functions
E-35A is getting power,
the Fiery QuickTouch is
not black, but the
buttons on the Fiery
QuickTouch do not
function.
Possibly one of the following:
• Problem with the Fiery application
• Faulty Fiery QuickTouch display
module
1 Recheck all cables and connections.
2Reboot the E-35A.
3 If the problem persists, restore the backup, or reinstall
system software (see page 96).
4 If the problem persists, replace the Fiery QuickTouch
display module (see page 54).
System performance
Clock is slow. Missing or dead battery on
the motherboard
Replace the battery on the motherboard, and then
update the system date and time.
System performs slowly
and/or hangs
periodically.
Possibly one of the following:
• Board or cable connections are
loose or faulty
• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• Motherboard is faulty
1 Recheck all cables and connections
2 Check the DIMM and reseat it to remove any oxidation
on the connectors (see page 67).
3 If the problem persists, check for a faulty hard disk
drive.
Replace the SATA data cable. If the problem persists,
replace the faulty drive.
4 If the problem persists, verify the CPU and CPU fan
connections, and verify that the CPU heat sink is
securely installed (see page 68).
5 If the problem persists, you may need to replace the
motherboard (see page 63).
Table 5: E-35A error messages and conditions (Continued)
Symptom Possible cause Suggested action
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