Eldes EPIR3 - EPIR3 Advanced Features and Troubleshooting; TROUBLESHOOTING

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EPIR3 User Manual v1.3
6. TROUBLESHOOTING
Fault Possible reason
Lens indicator OFF • No mains 230V power
• Power supply connector is unplugged
• Signal too weak or out of coverage
Indicator is blinking once a second • SIM card is missing
• PIN code hasn’t been disabled
• SIM card is not active
System does not send any SMS
text messages and/or does not
ring
• SIM card account is depleted
• Incorrect SIM central number
• No network signal
• User number is not programmed in (or call was made from an unpro-
grammed number and access from such numbers has been disabled)
SMS text message received: “In-
correct Format”
• Wrong syntax
• Space is in wrong place in text/SMS message
• Manufacturer default password has not been changed
• The NR1 user has not been programmed in
Your existing EPIR3 does not
recognise an ELDES wireless
device
EITHER
• Wireless mode is disabled. Please refer to ELDES Conguration Tool soft-
ware to enable it.
OR
• Wireless device battery is out of energy or the device is not switched ON.
Some users are not getting
arm-disarm and/or alarm noti-
cations.
• If you normally congure your EPIR3 by SMS text message, you should be
aware that there are some user options which can be set when using the
Conguration Tool but not when using conguration by SMS. Review sys-
tem settings using the Conguration Tool and you will see a fuller picture
of settings for individual users.
If you cannot nd the answer to your problem above, please contact your local distributor.
More up to date information about your device and other ELDES products can be found at www.eldes.lt