Table 6-3: Troubleshooting chart (continued)
Symptom Possible cause Action
Configuration of FCU 2160 • Check the communication address specified for
the Rosemount 2410 in the FCU Slave Database.
• Check configuration of communication
parameters for the FCU Fieldbus ports.
• Check that the correct communication channel
is selected.
See the Rosemount Tank Gauging System
Configuration Manual (Document No.
00809-0300-5100) for more information on how to
configure the FCU 2160.
Configuration of communication
protocol
In TankMaster WinSetup/Protocol Channel
Properties:
• check that the protocol channel is enabled
• check the protocol channel configuration (port,
parameters, modem).
No contact with the
Rosemount 2410 Tank
Hub
Hardware failure • Check the Rosemount 2410 Tank Hub; check
the Error LED or the integral display for
information.
• Check the 2460 System Hub (or 2160 Field
Communication Unit).
• Check the Field Bus Modem.
• Check the communication port on the control
room PC.
• Check that all devices connected to the Primary/
Secondary bus are powered.
• Contact Emerson Automation Solutions/
Rosemount Tank Gauging service department.
Software failure
• Restart the Rosemount 2410 by disconnecting
and connecting the power supply (note the
communication parameters that appear on the
display during startup).
Service and troubleshooting Reference Manual
December 2019 00809-0100-2410
100 Reference Manual
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