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Check the Ethernet cable and ports to ensure that the ZIP Connect and router are properly connected. Ensure
that the amber light on the ZIP Connect’s Ethernet jack is illuminated.
Confirm that your router is powered up and is working properly (for example, that you can use it to access the
Internet via a computer).
Unplug the ZIP Connect, wait for approximately 3 seconds, and then plug it back in.
Confirm that the LINK light is now solid, which indicates that a reliable connection to the utility website is
established.
Confirm that the ZIP Connect was successfully provisioned via the utility website. (For example, if you use LMS,
on the Provision Devices Details page, use the Status option for the ZIP Connect to confirm it is online.) For
more information, see 12.2 Troubleshoot Provisioning a Gateway.
Please note that once the Internet connection is re-established, it can take several minutes for the ZIP Connect to
reconnect with the Internet service provider and for the LINK light to stop flashing and remain steadily lit.
12.3.4 POWER light is flashing regularly
This indicates that the ZIP Connect is temporarily allowing Home Area Network (HAN) devices to connect to it. You can
enable this mode by pressing the JOIN button or the utility can enable it remotely. This mode is cancelled automatically
after four minutes.
12.3.5 POWER light is flashing irregularly
Green light (labeled POWER, also indicating HAN status) on an irregular flash cycle (green light illuminates for 5 seconds
every 30 seconds) indicates that the ZIP Connect is not currently connected to any other ZigBee device, and is searching
for a HAN to join.
12.3.6 Unable to connect a device
First, ensure that the LINK light is illuminated but not flashing. If it is flashing, make sure that the device is in a good
location (that is, away from other wireless equipment and solid objects such as computers, televisions and walls).
If the LINK light is illuminated but not flashing, try adding to the amount of time that the ZIP Connect allows a device to
connect. When you provision devices using the utility website, ZIP Connect allows devices to connect to it for four
minutes. Connecting a device can take longer in environments where there is interference from other wireless devices
or other barriers (for example, metal siding or electrical appliances).
To restart the mode that allows devices to connect, press the ZIP Connect JOIN button. Press it again as needed until
the device is connected.
If pressing the JOIN button does not resolve the problem, please contact Technical Support (see 15 Energate Technical
Support).
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