Energate FZ100C - 14 Frequently Asked Questions

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14 Frequently Asked Questions
14.1 Installation Questions
14.1.1 What if there are two R wires for the old thermostat (Rh and Rc)?
See 8.2 Dual Transformer Equipment.
14.1.2 What if there is no common (ground) wire to the thermostat?
See 8.1 No Common Wire at Thermostat.
14.1.3 My home already has an outdoor temperature sensor. Can I use it with my Energate thermostat?
You can use your existing temperature sensor if it is compatible with the thermostat. See 9.2 Outdoor Temperature
Sensor.
14.1.4 The thermostat occasionally displays the message, "Output short circuit. Check wiring."
This may indicate an intermittent short circuit. Check the wiring to make sure there are no corroded wires, worn wiring
insulation, or loose connections. For additional wiring troubleshooting, see 12.1 Troubleshoot the Thermostat
Installation.
14.1.5 What if the Energate thermostat does not cover the hole where the previous thermostat was installed?
Use an Energate wall plate to cover the hole in the wall. See 9.1 Wall Plate.
14.1.6 Why is the thermostat screen blank?
Check the wiring and confirm that there is adequate power and a proper common or ground wire. For wiring
troubleshooting steps, see 12.1 Troubleshoot the Thermostat Installation.
If the screen is still blank after you have confirmed the wiring is correct, replace the thermostat and perform a Return
to Material Authorization (RMA). See 12.8 Return to Material Authorization (RMA) Procedure.
14.1.7 How come the thermostat heat or cool animation symbol shows that it is on, but the furnace or AC is not
running?
Check the wiring (see 12.1 Troubleshoot the Thermostat Installation). If the wiring is correct, replace the thermostat
and perform a Return to Material Authorization (RMA) (see 12.8 Return to Material Authorization (RMA) Procedure).
14.1.8 What if my thermostat displays a Heat Pump Fault error message?
The heat pump has reported a fault condition to the thermostat. As a result, the thermostat has disabled its control of
the heat pump. Until the fault is cleared, the thermostat engages only auxiliary heating (if available).
14.1.9 What if my thermostat displays a Please Change Filter error message?
Either the change air filter sensor in the HVAC equipment has been triggered or the Filter Reminder timer in the
thermostat has expired. The error message is displayed on the thermostat display until either the equipment clears the
sensor or you reset the timer from the Thermostat or Energy home screen.