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12.4 Troubleshoot the Link to the Meter Data Collector
12.4.1 The Meter Data Collector Link Info screen continues to display "Pairing with Collector" five minutes after
pairing was enabled
1. Fine-tune the optical sensor placement by realigning the Meter Data Collector to ensure it is covering the optical
port on the meter.
If the clamp that holds the Meter Data Collector to the meter is too tight, it can interfere with proper alignment of
the sensor head and create communication problems.
For more information on installing and adjusting the optical sensor’s placement, see the Meter Data Collector
Installation Guide.
2. Repeat the pairing procedure. See 11.2 Pairing the Foundation Thermostat and Meter Data Collector.
12.4.2 The Meter Data Collector Link Info screen continues to display "Pairing with Collector" after fine-tuning
the optical sensor placement
1. Try adjusting the collector again. It may require several attempts before the pairing is successful.
For information on installing and adjusting the optical sensor’s placement, see the Meter Data Collector Installation
Guide.
2. After several attempts, if pairing is still unsuccessful, try turning on an electric appliance that consumes a large
amount of power such as a stove or dryer.
3. Repeat the pairing procedure.
4. If it is still unsuccessful within a few minutes, then the collector is likely not aligned correctly on your utility meter.
5. Repeat the alignment procedure.
12.4.3 The Meter Data Collector Link Info screen continues to display "Pairing with Collector" after fine tuning
the optical sensor placement and turning on an electric appliance that consumes a large amount of power
1. Confirm that the batteries are inserted using the correct orientation. The + and – symbols are printed on the green
circuit board inside the battery compartment.
2. Confirm that the batteries are not dead. Lithium batteries are recommended for longer life in freezing conditions.
3. Confirm that the battery lid is closed and screwed down. The lid has to be fastened down for the batteries to make
contact.
12.4.4 I have tried all of the troubleshooting procedures and the Meter Data Collector is still unable to pair with
the Foundation thermostat
1. Remove the Foundation thermostat from the wall.
2. Take a second Foundation backplate and wire it so that it is powered by a portable 24 VAC power adapter. Current
consumption on the power adapter should be under 500 mA.
3. Move the Foundation closer to the Meter Data Collector but not within 10 feet (3 m) of the collector.
4. Plug the power adapter into the wall and confirm that the Foundation thermostat powers up.
5. Once powered up, use the Meter Data Collector menu to repeat the pairing procedure.
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