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10. Remove the jumper. Put the thermostat front plate back on. Perform the appropriate Conventional or Heat Pump
System test (see 10 Testing the System) and confirm that all outputs are now functioning correctly.
12.2 Troubleshoot Provisioning a Gateway
Use the following procedures when you are having trouble provisioning a gateway. (For example, if you use LMS, on the
Provision Devices Details page, the Status option for the gateway indicates that it is offline.)
12.2.1 Unable to provision a ZIP Connect
To verify that the ZIP Connect is properly powered and connected, follow the instructions in 12.3.2 Both green and
amber lights are off and 12.3.3 LINK light is off or flashing regularly.
If the ZIP Connect remains offline, verify that the Install Code and MAC address that you used to provision the gateway
using the utility website matches the information on the box label and the ZIP Connect unit (as “Install Code” and “ZB
MAC”). If the information does not match, unprovision the gateway and reprovision it using the correct information.
If the ZIP Connect is still not online, contact Technical Support (see 15 Energate Technical Support).
12.2.2 Unable to provision a gateway (non-ZIP Connect)
Make sure the gateway (for example, a ZigBee-certified electricity meter) is powered up and is not displaying an error
message. If it is displaying an error message, contact Technical Support at your electric utility.
If the gateway is powered up and does not display an error, verify that the serial number that you used to provision the
gateway using the utility website matches the serial number on the gateway. If the serial number does not match,
unprovision the gateway and reprovision it using the correct number.
If the gateway is still offline, contact Technical Support. (See 15 Energate Technical Support).
12.3 Troubleshoot the ZIP Connect
12.3.1 Power failure or loss of Internet connectivity
In the event of a power failure or a loss of Internet connectivity, please check the connections. The ZIP Connect
automatically reconnects when the power or Internet connectivity is restored.
12.3.2 Both green and amber lights are off
First, verify that your electrical outlet has power by plugging another device such as a table lamp into it. Next, check
that the power adapter is plugged in and connected to the ZIP Connect. If the POWER light is still not lit, contact
Technical Support (see 15 Energate Technical Support).
12.3.3 LINK light is off or flashing regularly
When it is steadily lit, the LINK light indicates that the ZIP Connect is connected to the website provided by your electric
utility (for example, Energate’s LMS). If the light is off or flashes regularly, do the following:
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