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14.1.10 Are Energate thermostats compatible with hydronic (water-based) systems?
Energate thermostats are optimized for HVAC equipment that uses forced air to heat and cool. The Energate control
algorithms work best with these types of systems.
Energate thermostats also work with water-based or hydronic systems. The equipment in these systems uses water in
the floor or radiators to heat or cool the home and take longer than forced air to change the temperature of a home.
Energate thermostat algorithms are not optimized for water-based systems.
When water-based systems are controlled by an Energate thermostat, temperatures may be noticeably higher or lower
than the target temperature more frequently or for longer periods of time.
To minimize this problem, it is recommended that you minimize the difference in temperature between setpoints
(target temperatures) that follow each other in the schedule (for example, Wake and Leave). Minimizing the scheduled
change in temperatures allows the HVAC equipment to reach and maintain target temperatures more easily.
14.1.11 What communication technologies are supported by the Energate thermostat?
Pioneer and Foundation thermostats support the ZigBee protocol. Foundation models FZ100 and FZ100C also support
the pager protocol when the optional pager module is installed.
14.2 User Questions
14.2.1 Why does the thermostat cause my equipment to come on more frequently than my old one?
The thermostat is optimized to maintain the temperature in a narrow range and to minimize it reaching temperatures
well above or below the target temperature. Equipment may run more often than with an older thermostat that allows
a wider temperature range.
To reduce the number of on and off cycles, use the Equipment Settings option in the Installer Setup menu to increase
the minimum on and off time. However, with this type of adjustment, temperatures are likely to be higher or lower
than the setpoint (target temperature) more often.
14.2.2 Why is the time wrong on the thermostat?
When communication is enabled, the thermostat gets the time from the electric utility and you cannot set the time
manually. When communication is disabled, it operates using the time that is set via the User Options menu.
Check the signal strength indicator at the top of the Thermostat or Energy home screen. If it displays an X or signal
strength of less than two bars, there may be a problem. Confirm that the ZigBee or Pager Link Info screen displays the
message "Connection Active”. (You access the Link Info screens from the Installer Setup menu.)
If the home is using a ZIP Connect, confirm that both the green (Power) LED and the orange (Link) LED are solidly lit. If
the orange (Link) LED is flashing, it indicates that the device is not connected to the Internet. Check your Internet
connection.
If the time is still wrong after following these steps, contact Technical Support (see 15 Energate Technical Support).
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