THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION PROPRIETARY TO ENERGATE INC. NO PART OF ITS CONTENTS MAY BE DISCLOSED OR CONVEYED TO,
USED BY, OR COPIED TO A THIRD PARTY WITHOUT PRIOR WRITTEN CONSENT BY ENERGATE INC. PRINTED COPIES WILL BE CONSIDERED UNCONTROLLED.
AW000873-G 70
12.8 Return to Material Authorization (RMA) Procedure
Before you request permission to return equipment that appears to be defective, perform the troubleshooting steps
described in 12 Troubleshooting.
Technical Support requests the following information:
Product description (LC 301Z load switch, AS 20 Auxiliary Switch, FZ100 Foundation, and so on)
Serial number and MAC address for each device to be returned
Date and reason for return
List of tests and troubleshooting steps that you performed before contacting Technical Support and the
results
A contact name and phone number
Other additional information, as required
Technical Support requires the RMA information and provides it to the RMA department. The RMA department reviews
the recorded details and assigns an RMA number if the return is approved.
Record the RMA number and send the equipment to:
RMA# (specify RMA number)
Energate Inc.
c\o RMA Department
2379 Holly Lane, Suite 200
Ottawa, Ontario, Canada
K1V 7P2
1-877-908-0010
rma@energateinc.com
After it receives the equipment, Energate performs a root cause analysis on it. If a problem is found, corrective action is
undertaken.
The RMA department then provides an estimated time for completing the repairs or replacing the equipment that was
assigned the RMA No.
Note: An RMA No. is required for all returned equipment.
To Next Page
Loading...
