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12.5.8 The total shown on my Foundation thermostat does not match the total shown on my electricity bill
In order for the two totals to match, clear the totals on the Foundation thermostat on the exact day and time that the
utility company reads your meter. In addition, your electricity bill also may include other fees and any applicable taxes.
The total amount shown on the thermostat is accurate, but it is really meant as a reference to indicate how much
power you have consumed since you last cleared the totals. For example, if you clear the totals at the beginning of the
month, you can use the Foundation thermostat to compare against your monthly budget.
12.6 Troubleshoot the Pager Module Installation and Provisioning
12.6.1 How do I know if the pager module was installed correctly?
When the pager module is installed correctly, the Pager option is displayed in the Installer Setup menu.
12.6.2 The pager module appears to be installed correctly but the Pager menu option is not displayed
There is a problem with the pager module. Please contact Technical Support (see 15 Energate Technical Support).
12.6.3 The pager module is installed correctly and the Pager menu option is displayed, but an “X” is displayed
instead of the link status signal strength bars
In order to display the signal strength bars, the pager module must receive a beacon signal from the pager transmitter.
This is typically transmitted immediately when you provision a pager module and once per hour after that.
If the signal strength bars are not displayed within a few minutes of provisioning, perform the following steps until the
thermostat displays them:
1. Remove the thermostat from the wall and remove the pager module. Then, install a second pager module, place
the thermostat back on the wall and repeat the provisioning procedure.
2. If after a few minutes the bars are still not displayed, the area where the Foundation thermostat is installed may
not have pager service or there may be an issue with the pager antenna. Contact Technical Support (see 15
Energate Technical Support).
12.7 Troubleshooting the Wi-Fi Module Installation and Provisioning
12.7.1 How do I know that the Wi-Fi module is correctly inserted and attached to the thermostat?
When the Wi-Fi module is correctly inserted, the Wi-Fi option is displayed in the Installer Setup menu.
12.7.2 The Wi-Fi module appears to be inserted correctly, but the Wi-Fi menu option is still not displayed
Toggle between the Settings and the Installer Setup menu a few times. If it still has yet to appear, there may be a
problem with the Wi-Fi module. Please contact Technical Support (see 15 Energate Technical Support).
12.7.3 My web browser does not open the web page when I enter the URL
There may be a small time delay before the web page is available, please wait a few seconds and try again. If you
cannot connect after 2 mintues, your Computer or Wi-Fi enabled device is not connected to Energate’s thermostat
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