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6. If Foundation is able to pair with the collector, disconnect the power to the Foundation thermostat, remove it from
the second backplate and place it back in its original backplate on the wall. Confirm that the thermostat remains
paired with the collector by ensuring that the Meter Data Collector Link Info screen displays the message
"Connection Active".
7. Once it is paired, the Foundation thermostat should begin receiving consumption data from the collector within a
few minutes.
8. If the Foundation is still unable to pair with the collector and displays “Searching for Collector” for more than 5
minutes, contact Technical Support. See 15 Energate Technical Support.
12.5 Troubleshoot the Meter Data Collector Hardware
12.5.1 After installing the Meter Data Collector on my meter and pressing the Reset button, the red indicator does
not light up
The Status light on the collector should light up solid red within 10 seconds after pressing the Reset button. If it does
not, try these steps:
1. Confirm that the batteries are inserted using the correct orientation. + and – symbols are printed on the green
circuit board inside the battery compartment.
2. Confirm that the batteries are not dead. We recommend lithium batteries for longer life in freezing conditions.
3. Confirm that the battery lid is closed and screwed down. The lid has to be fastened down for the batteries to make
contact.
12.5.2 The red Status indicator on my Meter Data Collector is flashing rapidly
The Status indicator starts flashing very rapidly if the collector still has not detected the meter’s signal within 20
minutes of being powered up. This is normal. Simply press the Reset button and wait 10 seconds for the Status
indicator to light up solid. You can then proceed with the installation.
12.5.3 My Meter Data Collector Status indicator is flashing regularly, but every now and then, there is an extra
flash
This is exactly what you should see. Electronic meters produce one single pulse every time you have consumed one
watt-hour. When the sensor first detects a pulse from an electronic meter, the Status indicator starts flashing.
Thereafter, the indicator keeps on flashing at the same frequency, but in addition, it flashes once every time it reads a
pulse from your meter, at intervals that vary according to your current rate of electricity consumption. Thus, irregular
flashing is absolutely normal.
12.5.4 The Meter Data Collector battery indicator shows a low battery level, but I installed fresh batteries not
long ago.
Regular alkaline batteries can become exhausted very rapidly when it is extremely cold outside. If you are expecting an
extended period of temperatures below -20°C (-4°F), try using lithium type AA batteries in the Meter Data Collector.
These batteries are commonly available and they provide better performance in cold weather.
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