Epson AcuLaser CX16 - Page 187

Symptom Cause Solution
There are toner
smudges or
residual images.
One or more of the toner
cartridges are defective or
installed incorrectly.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The temperature in the printer is
high.
Perform CALIBRATION in the MACHINE SETTING menu of
the UTILITY menu.
There are toner
smudges on the
back side of the
page (whether or
not it has been
duplexed).
The media path is dirty with
toner.
Print several blank sheets and the excess toner should
disappear.
One or more of the toner
cartridges are defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
Abnormal areas
(white, black, or
color) appear in a
regular pattern.
The print head window is dirty. Clean the print head window.
A toner cartridge may be
defective.
Remove the toner cartridges with the color causing the
abnormal image. Replace it with a new toner cartridge.
The photoconductor unit may
be defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
The exposure window is dirty. Clean the exposure window. For details, refer to “Cleaning
the Machine” on page 134
Image defects.
The print head window is dirty. Clean the print head window.
A toner cartridge may be leaking. Remove the toner cartridges and check for damage. If it is
damaged, replace it.
A toner cartridge may be
defective.
Remove the toner cartridge with the color causing the
abnormal image.
Replace it with a new toner cartridge.
The photoconductor unit may
be defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide
Troubleshooting 187