Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the
following:
❏ The power cord is connected to the printer, and to a properly grounded electrical outlet.
❏ The printer is turned on.
❏ The electrical outlet is not turned off at any switch or breaker.
❏ Other electrical equipment plugged into the outlet is working.
❏ For the Epson AcuLaser CX17WF, when connected to the computer with the Wireless
connection, the Ethernet cable is not connected between the printer and the network.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds,
and then turn on the printer. This often fixes the problem.
Display Problems
Problem Action
After the printer is turned on, the
display on the LCD panel is blank, keeps
showing the Epson logo, or the back
light is not lit.
Turn off the printer, wait for 10 seconds, and turn on the printer. Self Test Message
appears on the LCD panel. When the test is completed, the Select Function
screen is displayed.
Menu settings changed from the
operator panel have no effect.
Settings in the print driver, or the printer utilities have precedence over the settings
made on the operator panel.
Change the menu settings from the print driver or the printer utilities instead of the
operator panel.
Epson AcuLaser CX17 Series User’s Guide
Troubleshooting 314
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