EPSON Stylus CX3100/3200 Revision A
Troubleshooting Troubleshooting for Scanner 30
3.3 Troubleshooting for Scanner
This section describes repair / service for the Scanner mechanism. In troubleshooting,
first the trouble is identified at the unit level based on the observation.
According to the observation as described in Table 3-6, perform the necessary
checking by referring to the appropriate table.
Table 3-7. Scanner does not operate for initialization
Table 3-5. Scanner Errors at User Level
Error Cause Remedy
Scanner error
• Lamp has burnt out.
• Power is turned on
without unlocking the
scanner.
• The scanner carriage is
interfering with any other
part.
• Unlock the CR.
• Replace the scanner lamp.
• Replace the scanner carriage unit.
• Remove the obstacle.
Command error Undefined command is
detected.
When correct command is received, error
status is cancelled.
Turn the power off once and then turn it on
again.
Scanner open Scanner cover is open. Close the cover.
Table 3-6. Observation of Trouble and Reference for Remedy
Observation Description of Trouble
Reference for
Remedy
Even with power turned on, the
machine does not operate.
The machine does not operate for
initialization.
Table 3-7
“Fatal error” occurred.
Indication error occurs and it is
not cleared even after power is
turned off once and then turned
on again.
CR unit does not operate. Table 3-8
CR unit operates but error is indicated. Table 3-9
The fluorescent lamp does not turn on.
Table 3-10
Picture is not read clearly. Picture is not read clearly. Table 3-11
“Communication error”.
Indication error occurs and
when communication with the
host is tried again,
“Communication error” recurs.
USB interface error
Table 3-12
Cause Step Check Point Yes/No Remedy
Connector is
disconnected.
1
Check all connectors for
disconnection?
Yes
Connect the disconnected
connector.
No Replace the main board.
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