Epson WF-3820 Series User Manual

Cannot Send and Receive Faxes (Windows)
Make sure the computer and the printer are connected correctly. e cause and solution to the problem dier
depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1.
Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏ Windows 10
Click the start button, and then select Epson
Soware
> Epson Printer Connection Checker.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2.
Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 136
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏ e printer is not recognized over a network connection
“Cannot connect to a Network” on page 149
❏ e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 151
❏
e
printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 152
Cannot connect to a Network
e
problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
Solving Problems > The Printer Does Not Work as Expected > Cannot Send or Receive Faxes
182

Epson WF-3820 Series Specifications

General

Print Technology	Inkjet
Max Print Resolution	4800 x 2400 dpi
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Paper Capacity	250 sheets
Duplex Printing	Yes
Scanner Type	Flatbed color image scanner
Display	2.7" color touchscreen
Functions	Print, Copy, Scan, Fax
ADF Capacity	35 sheets
Scan Resolution	1200 x 2400 dpi
Fax Speed	33.6 Kbps
Ink Type	DURABrite Ultra pigment ink
Ink Cartridges	4 individual ink cartridges (Black, Cyan, Magenta, Yellow)
Paper Sizes Supported	A4, A6
Mobile Printing	Epson Connect, Apple AirPrint, Mopria
Dimensions (W x D x H)	16.7" x 19.8" x 10.8"