Epson WF-3820 Series - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................376

Contacting Epson Support...........................................376

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Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Searching for Information7
Printing Only the Pages You Need8
About this Manual8
Marks and Symbols8
Notes on Screenshots and Illustrations9
Operating System References9
Trademarks10
Copyright10
Important Instructions12
Safety Instructions13
Safety Instructions for Ink13
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer14
Advisories and Warnings for Using the Touchscreen15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Transporting or Storing the Printer15
Protecting Your Personal Information15
Part Names and Functions16
Front17
Inside18
Rear19
Guide to the Control Panel20
Control Panel21
Home Screen Configuration22
Guide to the Network Icon23
Menu Screen Configuration24
Entering Characters25
Viewing Animations25
Loading Paper27
Paper Handling Precautions28
Paper Size and Type Settings28
List of Paper Type29
Loading Paper30
Loading Pre-Punched Paper30
Loading Long Papers31
Placing Originals32
Placing Originals33
Originals that Are Not Supported by the ADF34
Inserting and Removing a Memory Device35
Inserting and Removing an External USB Device36
Sharing Data on a Memory Device36
Printing38
Printing Documents39
Printing from a Computer - Windows39
Printing from a Computer - Mac os63
Printing Documents from Smart Devices (Ios)71
Printing Documents from Smart Devices (Android)72
Printing on Envelopes73
Printing on Envelopes from a Computer (Windows)73
Printing on Envelopes from a Computer (Mac OS)74
Printing Photos74
Printing JPEG Files from a Memory Device74
Printing TIFF Files from a Memory Device75
Printing Web Pages77
Printing Web Pages from a Computer77
Printing Web Pages from Smart Devices77
Printing Using a Cloud Service78
Registering to Epson Connect Service from the Control Panel78
Copying80
Available Copying Methods81
Copying Originals81
Copying on 2-Sides82
Copying by Enlarging or Reducing82
Copying Multiple Originals Onto One Sheet83
Copying in Page Order84
Copying Originals Using Good Quality84
Copying ID Card85
Basic Menu Options for Copying85
Color Mode85
(2-Sided)85
Density85
Advanced Menu Options for Copying86
Paper Setting86
Reduce/Enlarge86
Original Size86
Multi-Page86
Original Type87
Finishing87
Orientation (Original)87
Image Quality87
Binding Margin88
Reduce to Fit Paper88
Remove Shadow88
Remove Punch Holes88
ID Card Copy88
Clear All Settings88
Scanning89
Available Scanning Methods90
Scanning Originals to a Network Folder90
Destination Menu Options for Scanning to a Folder91
Scan Menu Options for Scanning to a Folder92
Scanning Originals to an Email93
Recipient Menu Options for Scanning to an Email94
Scan Menu Options for Scanning to an Email94
Scanning Originals to a Computer96
Scanning Originals to a Memory Device97
Basic Menu Options for Scanning to a Memory Device97
Advanced Menu Options for Scanning to a Memory Device98
Scanning Originals to the Cloud99
Basic Menu Options for Scanning to the Cloud99
Advanced Menu Options for Scanning to the Cloud99
Scanning Using WSD100
Setting up a WSD Port101
Scanning Originals to a Smart Device102
Faxing103
Before Using Fax Features104
Overview of this Printer's Fax Features104
Feature: Sending Faxes104
Feature: Receiving Faxes105
Feature: PC-FAX Send/Receive (Windows/Mac OS)105
Features: Various Fax Reports106
Feature: Security When Sending and Receiving Faxes106
Features: Other Useful Features106
Sending Faxes Using the Printer107
Selecting Recipients107
Various Ways of Sending Faxes108
Receiving Faxes on the Printer110
Receiving Incoming Faxes111
Receiving Faxes by Making a Phone Call112
Viewing Received Faxes Saved in the Printer on the LCD Screen113
Menu Options for Faxing114
Recipient114
Fax Settings114
More116
Menu Options for Inbox117
Open Inbox (XX Unread)117
Using Other Faxing Features118
Printing Fax Report Manually118
Sending a Fax from a Computer119
Sending Documents Created Using an Application (Windows)119
Sending Documents Created Using an Application (Mac OS)121
Receiving Faxes on a Computer122
Checking for New Faxes (Windows)123
Checking for New Faxes (Mac OS)124
Canceling the Feature that Saves Incoming Faxes to the Computer125
Maintaining the Printer126
Checking the Status of Consumables127
Improving Print, Copy, Scan, and Fax Quality127
Adjusting the Print Quality127
Checking and Cleaning the Print Head128
Preventing Nozzle Clogging130
Aligning the Print Head130
Cleaning the Paper Path for Ink Smears130
Cleaning the Scanner Glass130
Cleaning the ADF131
Cleaning the Printer134
Saving Power134
Saving Power (Control Panel)134
Installing or Uninstalling Applications Separately135
Installing the Applications Separately135
Adding the Printer (for Mac os Only)137
Uninstalling Applications137
Updating Applications and Firmware139
Transporting and Storing the Printer140
Solving Problems143
The Printer Does Not Work as Expected144
The Printer Does Not Turn on or off144
Power Turns off Automatically144
Paper Does Not Feed Properly144
Cannot Print148
Cannot Start Scanning165
Cannot Send or Receive Faxes177
Cannot Operate the Printer as Expected192
A Message Is Displayed on the LCD Screen196
Paper Gets Jammed198
Preventing Paper Jams198
It Is Time to Replace the Ink Cartridges199
Ink Cartridge Handling Precautions199
Replacing Ink Cartridges201
Continue Printing Temporarily Without Replacing Ink Cartridges201
It Is Time to Replace the Maintenance Box205
Maintenance Box Handling Precautions205
Replacing a Maintenance Box206
Printing, Copying, Scanning, and Faxing Quality Is Poor207
Print Quality Is Poor207
Copy Quality Is Poor216
Scanned Image Problems223
The Quality of the Sent Fax Is Poor225
Received Fax Quality Is Poor227
Cannot Solve Problem228
Cannot Solve Printing or Copying Problems228
Adding or Replacing the Computer or Devices230
Connecting to a Printer that Has Been Connected to the Network231
Using a Network Printer from a Second Computer231
Using a Network Printer from a Smart Device232
Re-Setting the Network Connection232
When Replacing the Wireless Router232
When Changing the Computer233
Changing the Connection Method to the Computer234
Making Wi-Fi Settings from the Control Panel236
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)239
About Wi-Fi Direct239
Connecting to an Iphone, Ipad or Ipod Touch Using Wi-Fi Direct240
Connecting to Android Devices Using Wi-Fi Direct243
Connecting to Devices Other than Ios and Android Using Wi-Fi Direct244
Disconnecting Wi-Fi Direct (Simple AP) Connection247
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID247
Checking the Network Connection Status248
Checking the Network Connection Status from the Control Panel249
Printing a Network Connection Report250
Printing a Network Status Sheet255
Checking the Network of the Computer (Windows Only)256
Product Information257
Paper Information258
Available Paper and Capacities258
Unavailable Paper Types261
Consumable Products Information262
Ink Cartridge Codes262
Maintenance Box Code263
Software Information263
Software for Printing263
Software for Scanning267
Software for Faxing267
Software for Package Creation268
Software for Making Settings or Managing Devices269
Software for Updating271
Settings Menu List272
General Settings272
Supply Status285
Maintenance285
Print Status Sheet286
Print Counter286
User Settings286
Customer Research287
Restore Default Settings287
Firmware Update287
Product Specifications287
Printer Specifications287
Scanner Specifications289
ADF Specifications289
Fax Specifications289
Using Port for the Printer290
Interface Specifications291
Network Specifications291
Supported Third Party Services294
Memory Device Specifications294
Supported Data Specifications295
Dimensions295
Electrical Specifications296
Environmental Specifications296
Installation Location and Space297
System Requirements298
Regulatory Information298
Standards and Approvals298
Restrictions on Copying300
Administrator Information301
Connecting the Printer to the Network302
Before Making Network Connection302
Panel304
Settings to Use the Printer306
Using the Print Functions306
Setting up Airprint312
Configuring a Mail Server313
Setting a Shared Network Folder317
Making Contacts Available333
Preparing to Scan340
Making Fax Features Available342
Making Basic Operation Settings for the Printer352
Problems When Making Settings355
Managing the Printer356
Disabling the External Interface356
Monitoring a Remote Printer357
Backing up the Settings358
Advanced Security Settings359
Security Settings and Prevention of Danger359
Controlling Using Protocols360
Using a Digital Certificate364
SSL/TLS Communication with the Printer369
Solving Problems for Advanced Security370
Where to Get Help375
Technical Support Web Site376
Contacting Epson Support376
Before Contacting Epson376
Help for Users in Europe376
Help for Users in Taiwan376
Help for Users in Australia377
Help for Users in New Zealand377

Epson WF-3820 Series - Where to Get Help

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