Preventive Maintenance and Fault-finding
Chapter 8
Contents
8.1 Introduction ......................................................................................... 8-3
8.2 Preventive Maintenance ...................................................................... 8-3
8.2.1 Routine Inspection ............................................................................... 8-3
8.2.2 Cleaning .............................................................................................. 8-3
8.2.3 Servicing ............................................................................................. 8-3
8.2.3.1 Damage Requiring Service .................................................................. 8-3
8.2.3.2 Replacement Parts .............................................................................. 8-4
8.2.3.3 Checks on Completion of Servicing ..................................................... 8-4
8.3 Maintenance and Support.................................................................... 8-4
8.3.1 Introduction ......................................................................................... 8-4
8.3.2 Warranty .............................................................................................. 8-4
8.3.3 Service Level Agreements ................................................................... 8-4
8.4 Alarms ................................................................................................. 8-5
8.4.1 Alarms - Control Port ........................................................................... 8-5
8.4.2 Alarms - Data Port ............................................................................... 8-5
8.4.3 Alarm Monitor Widget .......................................................................... 8-6
8.4.4 Satellite Modulator Alarms ................................................................... 8-6
8.4.5 VCM Alarms ........................................................................................ 8-7
8.5 Fault-finding......................................................................................... 8-8
8.5.1 Fault-finding Philosophy ...................................................................... 8-8
8.5.2 Preliminary Checks.............................................................................. 8-9
8.5.3 Power Supply Problems/Unit Not Working ........................................... 8-9
8.5.3.1 Fuse Replacement ............................................................................ 8-10
8.5.3.2 Lithium Battery .................................................................................. 8-10
8.5.4 Fan(s) Not Working/Overheating ....................................................... 8-10
8.5.5 Cannot Access Web GUI ................................................................... 8-11
8.5.6 Unit Cannot Be Pinged ...................................................................... 8-11
8.5.7 General Operation Problems ............................................................. 8-12
8.5.7.1 Parameters Slow to Load .................................................................. 8-12
8.5.7.2 Problems Adding Program Clock Reference (PCR) ........................... 8-12
8.5.7.3 MPEG-2 Video PES per GOP Option Removed ................................ 8-13
8.5.7.4 Ancillary Timecode (ATC) Not Extracted and Placed into the VBI
Data PES .......................................................................................... 8-13
8.5.7.5 Video Recovery Delay When Switching MPEG-2 to H.264
................ 8-13
8.5.7.6 No VITC Control of Timecode ............................................................ 8-13
8.5.7.7 Video Index Operation and Active Format Description (AFD)
Problems ........................................................................................... 8-13