Pr
oduct Documentation Customer Satisfaction Survey
Thank
you for reading and using the product documentation provided by
FiberHome. Please take a moment to complete this survey. Your answers will
help us to improve the documentation and better suit your needs. Your
responses will be confidential and given serious consideration. The personal
information requested is used for no other purposes than to respond to your
feedback.
Name
Contact
Phone Number
E-Mail
T
o help us better understand your needs, please focus your answers on
a single documentation or a complete documentation set.
Documentation
Name
Code and Version
Usage
of the product documentation:
1.
How
often do you use the documentation?
□
Frequently
□
Rarely
□
Never
□
Other
(please specify)
2.
When
do you use the documentation?
□in
starting up a project
□in
installing the product
□in
daily
maintenance
□
in
troubleshooting
□
Other
(please specify)
3.
What
is the percentage of the operations on the product for which
you can get instruction from the documentation?
□
100%
□
80%
□
50%
□
0%
□
Other
(please specify)
4.
Are
you satisfied with the promptness with which we update the
documentation?
□
Satisfied
□
Unsatisfied
(your advice)
5.
Which
documentation form do you prefer?
□
Print
edition
□
Electronic
edition
□
Other
(please specify)
Quality
of the product documentation:
1.
Is
the information organized and presented clearly?
□
V
ery
□
Somewhat
□
Not
at all (your advice)
2.
How
do you like the language style of the documentation?
□Good □Normal □Poor
(please specify)
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