Solving problems
84
Using the FOXTEL iQ
Problem Possible cause Suggested solution
This is the wrong
Smartcard for this
box. Please insert
the correct FOXTEL
Smartcard. Call your
service provider for
assistance.
You have more than
one FOXTEL iQ and
have put the wrong
FOXTEL Smartcard in
this FOXTEL iQ.
Insert the right FOXTEL Smartcard for this FOXTEL iQ.
If the problem continues please switch the FOXTEL
iQ off at the power supply and then turn back on.
If the problem persists call FOXTEL on 131 999.
The current
Smartcard is not
a FOXTEL card.
Insert your FOXTEL
Smartcard. Call your
service provider for
assistance.
You have put the
wrong Smartcard in the
FOXTEL iQ.
Insert the right FOXTEL Smartcard for this FOXTEL iQ.
If the problem continues, call FOXTEL on 131 999.
This programme is
not available.
This programme is not
currently available.
You will not be able to watch this programme.
If the problem continues, call your service
provider.
This programme
will not be available
until...
The programme will
not be available until
the date and time
shown on the screen.
Please try again at the time shown.
You cannot purchase
this programme at
the moment.
You cannot buy this
programme now.
You may be able to buy it later.
You cannot purchase
this programme.
A problem occurred
while you were
trying to purchase the
programme.
Please call your service provider for assistance.
FOXTEL subscribers call 131 999.
Your entitlement
for this programme
has not yet arrived.
Please wait or re-
select later.
Your authorisation may
take a few minutes to
arrive.
Wait a minute or two then try again. If the
problem continues, call your service provider.
FOXTEL subscribers call 131 999.
This programme
has already started.
Please check the TV
Guide for the next
showing
The programme has
already started.
Check the listings to find out when it is next on.
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