Foxtel IQ - Page 85

SOLVING PROBLEMS
85
Solving problems
Problem Possible cause Suggested solution
There is insufficient
credit left on your
Smartcard.
There is not enough
credit left on the
FOXTEL Smartcard to
buy this programme.
Please ensure you have a working return path.
If the problem continues call your service provider
so you can order this programme. FOXTEL
subscribers call 131 999.
There is insufficient
space left on your
Smartcard. Call your
service provider for
assistance.
There is not enough
capacity on the FOXTEL
Smartcard to store the
information for this
programme.
Call your service provider so you can order this
programme. FOXTEL subscribers call 131 999.
Initialising new
FOXTEL smartcard.
Please wait.
You have only just
inserted the new
FOXTEL Smartcard into
the FOXTEL iQ and your
service provider is still
checking the card.
Initialisation and authorisation may take up to 5
minutes. Please wait. If the problem continues
please switch the FOXTEL iQ off at the power
supply and then turn back on. If the problem
persists call FOXTEL on 131 999.
Authorising new
FOXTEL Smartcard.
Please wait.
You have only just
inserted the new
FOXTEL Smartcard into
the FOXTEL iQ and your
service provider is still
authorising the card.
Initialisation and authorisation may take up to 5
minutes. Please wait. If the problem continues,
call FOXTEL on 131 999.
Failed authorisation.
Please call your
service provider for
assistance.
There is a problem with
the FOXTEL Smartcard.
Please call your service provider. FOXTEL
subscribers call 131 999.
To receive this
channel please call
131 999 to upgrade
your subscription.
The programme or
channel is not included
in your subscription.
Please call your service provider to upgrade your
subscription. FOXTEL subscribers call 131 999.
You cannot purchase
this programme.
Please call 131 999
for assistance.
You cannot buy this
programme with the
remote control.
Please call your service provider for assistance
purchasing this programme. FOXTEL subscribers
call 131 999.
Ensure that an
operating telephone
line is connected.
Press select to
continue or press
back to cancel
The FOXTEL iQ is not
connected to an
operating telephone
line.
Check that the telephone lead between the
FOXTEL iQ and the telephone point is properly
plugged in. Always switch the FOXTEL iQ off at the
power supply before plugging or unplugging any
other equipment.