Solving problems
88
Using the FOXTEL iQ
v General problems
* Before you check connections between your equipment, make sure you disconnect all your
equipment from the power supply. When you have finished checking and making connections,
safely reconnect all the equipment to the power supply (see page 79).
Problem Possible cause Suggested solution
The FOXTEL iQ doesn’t
seem to be working,
and there are no
lights on the front
panel.
The FOXTEL iQ is not
receiving power.
Make sure that the power lead is properly plugged
in and that the power supply is switched on.
Check that the power point has power (try
plugging in a lamp).
The FOXTEL iQ doesn’t
seem to be working,
and the front-panel
standby light is
red
.
The FOXTEL iQ is in
standby.
Press S on the front panel, or FOXTEL on the
remote control.
The FOXTEL iQ doesn’t
seem to be working,
and the front-panel
standby light is
green
.
The FOXTEL iQ is not
correctly connected
to your other
equipment, or your
other equipment is not
correctly set up.
Check that all the connections are properly made.
Check that your TV is plugged into the power
supply and that it is switched on.
If the FOXTEL iQ is connected to your video
recorder, rather than your TV (so the FOXTEL iQ is
‘looped though’ your video recorder), check that
your video recorder is plugged into the power
supply and in the correct state (switched off or on)
for video recorder loopthrough to work (check your
video recorder’s User Guide).
Your TV is not switched
to show digital
channels.
If the FOXTEL iQ is connected to your TV via a
SCART lead, S-Video lead or phono lead, try
selecting the appropriate AV channel on your TV.
If the FOXTEL iQ is connected to your TV via an RF
lead only, try selecting the appropriate ‘channel for
digital TV’. If you do not have a ‘channel for digital
TV’, contact your FOXTEL provider for advice.
The FOXTEL iQ doesn’t
seem to be working,
and the front-panel
standby light is
orange
.
There is a problem
with the signal.
Check that the satellite/cable lead is correctly
connected to the FOXTEL iQ.
Check that nothing is blocking the satellite dish
(if you have one), for example a tree or high
building.
There may be a temporary problem with the
reception, caused, for example, by bad weather;
try again later. If the problem continues, contact
your FOXTEL provider.
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