Tips for troubleshooting
83
… general errors
Accounts are missing The current user is not allowed to frank on the desired
account.
Please contact the administrator.
Blank display Check whether the power supply unit and the power
cable are connected correctly and the PostBase Mini
is turned on.
PostBase Mini is in standby.
Press the button on the operating panel briefly
.
Functions are missing in
the display (e.g. advertis-
ing imprint)
Unavailable functions are blanked out (e.g. because
the currently set product may not allow an advertising
imprint).
Ink cartridge cannot be
removed / inserted
The cartridge holder has not moved to the correct posi-
tion.
Lower the operating panel back into position. If neces-
sary: Cancel the procedure.
Use the RESET function to move the motor of the print
system to the reference position: See chapter 12.6 on
page 76.
Restart the exchange procedure.
The print system should correctly move to the
exchange position now.
Ink cartridge is
not detected
Ink cartridge is not fitted correctly.
Remove and re-insert the ink cartridge.
Wrong ink cartridge inserted.
Observe the specifications (see page 88).
Contacts of the print system are dirty.
Use the ‘clean and renew’ FP cleaning kit to clean the
contacts.
Ink cartridge is defective. Call the Customer Support.
Problem Possible cause and remedy
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