11 Problem Solving
168
Problem Solving
11
Problems Using CentreWare Internet Services
The table below lists possible solutions to problems you may encounter when using
CentreWare Internet Services.
Symptom Remedy
Unable to connect to
CentreWare Internet
Services.
Is the machine operating normally?
Check whether the machine's power is ON.
Is [Internet Services] running?
Print a System Settings Report and check it.
Has the Internet address been entered correctly?
Check the Internet address again. If you still can't connect to
CentreWare Internet Services, try connecting by entering the
IP address.
Are you using a proxy server?
The machine cannot connect to some proxy servers. Do not
use a proxy server. Set your web browser [Not using proxy
server], or set the address you are using to [Not using proxy
server].
The message "Please wait" is
not going away.
Wait for a while.
If the condition persists, press the [Refresh] button.
If the condition still persists, check whether the machine is
operating normally.
Nothing happens after
pressing [Refresh].
Are you using a supported web browser?
See "Using CentreWare Internet Services" (P.34) to check
whether your web browser is a supported type.
The frame on the right is not
updated after selecting a
menu item from the frame on
the left.
The screen display is
fragmented.
Change your web browser's window size.
The display is not updated. Press [Refresh].
Nothing happens after
pressing [Apply].
Are the entered values correct?
If you entered an out-of-range value, it is automatically
changed to a value within range.
Are you now using, or did you just use the machine's control
panel?
When the Auto Reset feature is set, settings made by
CentreWare Internet Services are not applied until the preset
amount of time has elapsed. Wait for a while.
Is the machine in an energy saver mode?
Cancel the energy saver mode, and then try again.
When you click [Apply], a
message such as "The server
has returned ineffective or
unrecognizable response" or
"No data" is displayed on the
browser.
Is the passcode correct?
The passcode you re-entered for confirmation does not
match. Enter the passcode correctly.
Restart the machine.
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