Network Related Problems
171
Problem Solving
11
IPv4 or IPv6 Connection Problems
The table below lists possible solutions to problems that might occur when connecting
to an IPv4 or IPv6 address.
Unable to Connect to an IPv4 Address
Unable to Connect to an IPv6 Address
Unable to Print in an IPv6 Environment
Other IPv6 Problems
Symptom Remedy
When entering an IPv4
address, the machine does
not work properly when 0 is
added to the head of values
in the address, such as
192.168.010.033
Do not add 0 to the head of address values.
Symptom Remedy
Unable to access the
machine by specifying a link-
local address.
Append a scope ID to the link-local address.
For example, when using Internet Explorer 7 in Windows
Vista to access the machine by specifying
fe80::203:baff:fe48:9010, append the Windows Vista
Ethernet adapter local area connection number (such as 8)
as the scope ID (for example, enter
fe80::203:baff:fe48:9010%8).
Unable to communicate with
a Windows operating system
supporting IPv6.
Set fixed addresses in Windows operating systems
supporting IPv6.
Searches for devices outside
the router do not work
properly.
When going outside the router in an SMB search, enter the
recipient address directly.
Multicasting is only supported within a local link (FF02::1).
Symptom Remedy
Unable to use a shared
Windows printer from a
Windows operating system
supporting IPv6 in an IPv6
network environment without
a DNS server.
Register the machine's computer name in the "hosts" file in
the Windows operating system supporting IPv6.
Example:
Register the name in the file
C:\Windows\system32\driver\etc\hosts.
Symptom Remedy
IPv6 addresses are not
entered correctly in output
Job Logs.
Use IPv4.
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