6.4 Print and Image Quality Problems 205
Printing can be rubbed off with
a finger.
Toner is not fused to the paper.
Output is smudged with toner.
The paper type of the selected paper tray is not appropriate. Change the [Paper Type]
setting and try printing again. For example, if [Paper Type] is set to [Plain], try changing
it to [Recycled]. If it is set to [Heavyweight], try changing it to [Extra HW].
The paper is damp. Load fresh paper.
The paper is not appropriate for the printer. Load appropriate media.
Refer to
• “Supported Paper” (P. 102)
The fuser unit is damaged or has deteriorated. Depending on its condition, the fuser
unit may need replacement. Contact our Customer Support Center or your dealer.
The whole page is printed
black.
A print cartridge is damaged or has deteriorated. Depending on its condition, the print
cartridge may need replacement. Contact our Customer Support Center or your dealer.
There may be something wrong with the high-voltage power supply. Contact our
Customer Support Center or your dealer.
Output is blank.
Multiple sheets were fed at once. Fan the paper and reload it in the tray.
A print cartridge is damaged or has deteriorated. Depending on its condition, the print
cartridge may need replacement. Contact our Customer Support Center or your dealer.
There may be something wrong with the high-voltage power supply. Contact our
Customer Support Center or your dealer.
Output is partially blanked-out.
Vertical white streaks appear
on output.
The paper is not appropriate for the printer. Load appropriate media.
Refer to
• “Supported Paper” (P. 102)
The paper is damp. Load fresh paper.
A print cartridge is not installed correctly.
Correctly install the print cartridge.
The interior (LED Printheads) of the printer may not be clean.
Clean the interior of the printer.
Condensation may have formed in the printer.
On the control panel, set the Sleep mode trigger time to more than 60 minutes, and let
the printer stand with its power on. After about an hour, the heat inside the printer
causes the condensation to evaporate.
Refer to
• Sleep mode: “ [Sleep Mode Timer]” (P. 157)
A print cartridge or the fuser unit is damaged or has deteriorated. Depending on its
condition, the print cartridge or fuser unit may need replacement. Contact our Customer
Support Center or your dealer.
Symptom Cause/Remedy