Troubleshooting and tips
The CD/DVD does not work – no sound during CD/DVD
playback
Cause Troubleshooting
CD inserted incorrectly ► Check whether the CD/DVD has been properly
inserted into the drive.
CD faulty or not standard ► Check whether the CD/DVD is scratched, warped,
dirty or damp.
► Make sure that you use a CD/DVD that complies
with the standards.
Loudspeaker ► Use the key combination Fn + F3 to check the
mute status.
► Use the key combination Fn + F8 or Fn + F9
to check the volume.
Incorrect audio settings
► Check the audio settings of the sound card or the
audio driver.
User and/or supervisor password forgotten
Cause Troubleshooting
Password: forgotten
► If you have forgotten your user password, enter the
supervisor password or contact your system
administrator.
► If the supervisor password is also no longer
available, please contact our Hotline/Help Desk.
You must provide proof of ownership for the
notebook.
Then the Help Desk will refer you to our service
partner, who will unlock your notebook (for a
charge).
A26391-K220-Z122-1-7619, edition 1 95
To Next Page
Loading...
Need help?
General
